Thursday, October 23, 2008

RBR.com Article, October 23, 2008: Restaurants caught in a squeeze play. Radio to the rescue!

As consumers cut back on entertainment costs, restaurants are among the first items to be crossed off the list. According to a recent article in the New York Times, this is especially true for mid-priced full-service chains caught in the middle of high-end standalone restaurants with the kind of clientele less likely to bail on their favorite eateries, and the bottom dollar fast food chains.The current economy even has the high-end shops scrambling, however, and both full-service categories are bracing for a bleak holiday season.The standalones have another advantage over the chains, however, which is their relative ability to turn on a dime in making adjustments to new market realities. They can change policy and menu at will, whereas the big nationals often need considerable lead time to make even simple changes. On the other hand, the nationals can marshall their size in the form of advertising increases and negotiating power with suppliers.The fast service shops (literally down the food chain) can unlock their doors and accept the business coming from those who have at least temporarily abandoned their pricier competitors. If you need proof, just look at McDonald’s Q3 2008 results, during which they celebrated an 11% increase over Q3 2007.

RBR/TVBR observation: This is information you can use. Broadcast outlets are a great place on which to advertise restaurants, and the unique situation each of these broadly inclusive restaurant categories faces should go a long way in helping your sales staff tailor a pitch. Whether it’s a great new feature at a standalone, a new price-friendly option at a chain or a new reminder that one fast food restaurant is better than all the others, an appropriate message can go out over your station soon, to help these troubled businesses – and yours – prosper in troubled times.

Rick’s Observation: As the economy continues its unsteady course, restaurants aren’t the only business that’s experiencing difficult times. As those businesses, like restaurant customers, look to trim expenses, we all know that advertising is the first thing cut and the last thing paid. What if your radio station had the ability to offer a no-cash advertising program to your clients that literally had your listeners directly paying your client’s advertising bill?

Selling discount gift certificates through your websites is a promotion whose time has arrived. Stations are adding this exchange based revenue program to their sales kits every week. As your sales people begin to experience more “no’s” from local advertisers due to cutbacks, this gift certificate program gives them another weapon in their arsenal to turn those no’s into a close.

You can do it yourself, experiencing the trial and error system to get you through the myriad of details required to solicit, sell and deliver the gift certificates. You can use the services of a fulfillment house, taking some of the work out of your hands. Or you can use a turn-key system, like ours, that take all the detail work out of your hands, saving you time, energy and money! And you’ll see cash through your website the day you launch.

Your listeners pay for your client’s advertising by purchasing discounted gift certificates through your website. The discounted gift certificate program gives your sales staff an extra tool to close a deal (no cash from the client!). It rewards your listeners for tuning in (buying certificates at a 30-50% discount!) It brings cash in through your website (from day 1, guaranteed!) Clients benefit, listeners benefit and radio stations benefit. Finally, a win-win-win system that really works.

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